Pet Delivery & Returns
Pet Delivery Policy
At Nearby Pets, we take pride in our pet delivery services. We ensure safe and efficient delivery of your adorable puppies and kittens to your doorstep. Our transparent approach and commitment to the well-being of your pets make us the trusted choice for pet delivery across the United States and Canada.
KRP Tech Solutions LLC
30 N Gould St, STE R
Sheridan, WY 82801
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Delivery Coverage
Nearby Pets delivers puppies & kittens across all regions of United States & Canada.
Delivery Process:
1. Order Processing:
- Once an order is placed, it undergoes a thorough verification and processing stage, including confirming the health and well-being of the pet.
- All necessary vaccinations and health checkups are completed based on state regulations before shipping.
2. Shipping Timeline:
- Pets will be shipped within 15 days of the scheduled delivery date.
- Delivery will be completed within 30-45 days from the order date.
3. Vaccinations and Health Checkups:
- Before shipping, all pets receive the required vaccinations and undergo comprehensive health checkups to ensure they are fit for travel.
- Health certificates and vaccination records will be provided to the customer upon delivery.
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4. Delivery Method:
- Pets are transported using specialized carriers that ensure their comfort and safety during transit.
- We using our own pet transportation services experienced in handling live animals with care.
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5. Delivery Confirmation:
- Customers will receive a tracking number and regular updates on the status of their delivery.
- Upon arrival, the pet will be delivered directly to the customer’s doorstep.
- Customers are required to be present at the delivery location to receive their new pet and sign the delivery confirmation form.
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6. Customer Responsibilities:
- Customers must provide accurate delivery information and be available to receive the pet at the agreed time.
- In case of any issues or delays, customers should promptly contact our customer service team for assistance.
7. Delivery Charges:
- Delivery charges vary based on the destination and the size of the pet.
- The total delivery cost will be calculated at checkout and clearly displayed before the order is confirmed.
Contact Information for Delivery Inquiries:
- For any questions or concerns regarding delivery, please contact our customer service team:
- Email: support@nearby-pets.com
- Phone: +1 315-961-7699
We strive to ensure that every pet is delivered safely and promptly to their new home. Thank you for choosing Nearby Pets for your pet adoption needs.
Return & Exchange Policy
KRP Tech Solutions LLC
30 N Gould St, STE R
Sheridan, WY 82801
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Products Covered:
Nearby Pets involves in pet supplies, specializing in puppies and kittens.
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Refund Policy:
1. Refund Eligibility:
- Customers are eligible for a refund if any delivered puppy or kitten is found deceased within 3 days of delivery.
- The refund request must be raised within 5 days of delivery to be considered.
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2. Non-Returnable Items:
- Live pets are not eligible for return or refund if the issue arises from the customer’s side.
- Our team ensures thorough health checks of all pets before delivery to mitigate any health issues.
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3. Procedure for Refund Request:
- In the unfortunate event of a pet’s death within 5 days of delivery, customers must obtain a veterinary certificate.
- The veterinary certificate should clearly mention the reason for the pet’s death.
- Submit the refund request along with the veterinary certificate to our customer service team for processing.
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4. Contact Information for Refunds:
- To initiate a refund request, please contact our customer service team through the following channels:
- Email: support@nearby-pets.com
- Phone: 315-961-7699
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We prioritize the health and well-being of our pets and ensure they are thoroughly checked before delivery. However, we understand that unforeseen circumstances can occur and are committed to resolving these issues promptly and fairly.
Thank you for choosing Nearby Pets.
We appreciate your understanding and cooperation.